Tuesday, February 7, 2012

Here's what's big for TKS in 2012... (Subtitle: New Years' resolutions are stupid.)

Congratulations!  You've made it through the first month of 2012.

And, if you're like most people I know, you've quietly forgotten about most of your new years' resolutions.  (Quit eating greasy burgers in the car, stop watching Dancing with the Stars, etc, etc...)

If you're like a lot of small business owners I know, though, you're just getting started with your business goals.

Better yet, you may just be formalizing your goals for 2012.

At Turn Key Solutions & Turn Key Health, we're refining our business goals every day.   The most significant goals we've got all work to meet our new, refined vision statement:

Turn Key Solutions empowers businesses across the Gulf South region to focus on what they do best by providing technology teams and environments our clients can depend upon, grow with, and enjoy interacting with. 

We are passionate about providing the best solutions, excellent customer service, and overall excellent experiences for our customers EVERY DAY.

So this isn't quite as full of flair as the "Holstee Manifesto" but it captures everything we see in Jim Collin's "Good to Great" "Hedgehog Principle" -

1. What is Turn Key Solutions passionate about? - Harold Robinson and I (Henry Overton), as founders, really are passionate about technology.  We love it.  That's why our new office has thermostats with I.P. addresses.   It's why we actually enjoy reading the manuals for firewalls, operating systems, and our dvd players.

2. What can Turn Key Solutions be the best in the world at? -  I truly believe we can be best at these:

A. Custom crafting top-quality business technology solutions designed exactly, perfectly for our business partners (ie, clients) and

B. Providing an excellent customer service experience, every time.

3. What drives our economic engine?   Service, service, and more service.   Some specialized solutions do have better profit margins, yes, but it's been 15 years since any regional I.T. company made real money reselling computers.   

SO....  All that said, here goes our biggest goals for the year:

1. Provide excellent customer experiences, and excellent solutions, every time.   

              closely followed by...

2. Get the word out that we're doing this, and carefully grow our client base.

If you have any feedback already on how we're doing, PLEASE LET US KNOW!

So.... now that we've shown our cards, how are your goals coming for the year?

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